Answers to your questions.
Everything you need to know about opening, funding and managing your Veltrix Prime account. Can’t find what you’re looking for? Our client desk is one message away.
Across 5 topics
Real people, real answers
Frequently asked questions
AccountHow do I open an account?
Complete the online registration form, verify your identity and fund your account. Most clients are ready to trade within one business day.
AccountCan I open more than one account?
Yes. You can hold several live accounts of different types under a single client profile.
AccountIs there a demo account?
Yes. Every client gets a free demo account with $50,000 in virtual funds.
AccountCan I change my account type later?
Yes — contact the client desk and we can switch your account once the minimum deposit is met.
AccountDo you offer swap-free accounts?
Swap-free (Islamic) accounts are available on request for eligible clients.
VerificationWhat documents do I need?
A valid photo ID (passport, national ID or driving licence) and a proof of address issued within the last six months.
VerificationHow long does verification take?
Most applications are reviewed within one business day of receiving clear documents.
VerificationWhy do you need my documents?
Verification is required by anti-money laundering rules and helps protect your account from fraud.
FundingAre there deposit fees?
Veltrix Prime charges no deposit fees. Your payment provider may apply their own charges.
FundingHow long do withdrawals take?
Withdrawals are processed within one business day. Arrival depends on your provider.
FundingWhich payment methods are accepted?
Bank wire, Visa, Mastercard, Skrill, NETELLER and USDT. Availability may vary by country.
TradingWhat is the maximum leverage?
Up to 1:500 on major forex pairs, with lower limits on other instruments and account types.
TradingWhat is negative balance protection?
It ensures you can never lose more than the funds in your account.
TradingWhat are your trading hours?
Forex trades 24/5, crypto 24/7, and other markets follow their underlying exchanges.
TradingDo you allow scalping and EAs?
Yes. Scalping, hedging and automated trading are permitted on all accounts.
SecurityHow are my funds protected?
Client money is held in segregated bank accounts, separate from company funds.
SecurityHow do I secure my login?
Use a strong unique password and enable two-factor authentication in your client area.
SecurityWhat if I forget my password?
Use the ‘Forgot password’ link on the login page to reset it securely by email.
Your next trade starts with Veltrix Prime
Open a live account in minutes, fund it your way and step into markets with institutional-grade pricing and a desk that answers.